PRIVACY POLICY

This Privacy Policy applies to the LOST History Tours website (“Site”) and application (“App“) (collectively, the “Services”) provided by LOST History Tours LLC (“we,” “our,” and “us”) and describes how we collect, use, disclose and protect the personal information you provide to us. This Privacy Policy is incorporated into the LOST History Tours Terms and Conditions of Use.

ACCESS AND USE OF OUR WEBSITE AND SERVICES ARE PROVIDED BY LOST HISTORY TOURS TO YOU ON CONDITION THAT YOU ACCEPT AND AGREE TO BE BOUND BY OUR TERMS OF USE WHICH DESCRIBE WHO MAY USE THE SITE AND SERVICES, AND THIS PRIVACY POLICY.

Please take a minute to read this Privacy Policy so that you understand how we treat your personal information. If you are unsure if or how this Privacy Policy applies to you, please contact us to request more information. If you do not agree with the terms of this Privacy Policy or our Terms of Use, you should immediately stop visiting this Site or using this Service.

What is Personal Information?

For the purposes of this Privacy Policy, we consider personal information to be any information that describes you as an identifiable individual.

For example, personal information includes your name, age, e-mail address, preferences (such as asking to receive our emails or special offers), viewing habits (including how and when you use the Service), and, where applicable, payment details.

What Personal Information Do We Collect?

You can visit the Site without directly telling us who you are. However, it is important to note that our web server collects information related to your visit to the Site and Service, including the IP address and domain used to access the Service, Your geographic location, An identifier that is unique to the device on which you install an App, Type and version of your browser, The website you came from to access the Service, The page you entered and exited at, Pages viewed by that IP address, Country of access

We use this information to monitor the performance of the Service and for geo-targeting purposes.

As a self-guided tour service, the app will require access to your location to deliver the correct audio file. Location information will not be shared or exploited for any reason other than the express purpose of the self-guided tour services provided.

In addition, we may collect the personal information that you submit to us, such as your name, address, email, and any other contact or information that you choose to provide by:

• Registering as a member/subscriber of the Service under an account
• Using your membership or subscriber account to access the Service
• Contributing an article, photo, video, comment, data, or preferences to the Service
• Sharing the contact information of others
• Corresponding with us via e-mail using the hyperlinks created for that purpose
• Corresponding with us via our customer relations management system
• Through other communication methods

Your personal information may also be collected when you participate in surveys or polls, or respond to special offers, give-aways or promotions on the Service. In addition, the Service may store your electronic chat and other communications, which are necessarily incidental to the transmission and delivery of those communications and to prevent misuse of the Service.

Other information, such as your account status, payment details, choice of services and preferences, and viewing of tours is created and maintained in the normal course of providing services to our members/subscribers and other users. For account holders, this includes the tracking of tours viewed, time spent using the Service, and use of account control features which may be made available from time to time.

We collect personal information from you as described within this Privacy Policy. This Site and Services are intended to be appropriate for users over the age of consent in their jurisdiction. We do not intentionally collect personal information from children (defined in some jurisdictions as under the age of 16) without seeking prior parental consent in accordance with applicable legal and regulatory obligations, such as the U.S. Children’s Online Privacy Protection Act (“COPPA”).

The Service does not allow interest-based advertising or re-marketing.

Why Do We Collect, Use and Disclose Personal Information?

We use the information we collect for internal operational purposes such as for spam and abuse prevention, enforcing our content license restrictions, determining preferred language, and improving the service.

Your personal information may be shared with our employees, contractors, consultants, and affiliates who require such information to assist us with establishing, maintaining, and managing our relationship with you or developing, operating, and maintaining the Service. These individuals or entities must keep your information confidential and secure.

We will not share your personal information with any third party except in the following circumstances:

With consent:

• We will share individual user information with companies, organizations, or individuals when we have consent.

For legal reasons:

• We will share individual user information with companies, organizations, or individuals if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:
• Meet any applicable law, regulation, legal process, or enforceable governmental request
• Enforce applicable Terms of Service, including investigation of potential violations
• Detect, prevent, or otherwise address fraud, security, or technical issues
• Protect against harm to the rights, property, or safety of us, our users, or the public as required or permitted by law

If we undergo a business transaction:

• If we become involved in a merger, consolidation, acquisition, or other transaction, we may share or transfer your information to a third party in connection therewith.

For external processing:

• We may provide user information to trusted businesses or persons to process it for us in compliance with this Privacy Policy.

Except in the limited circumstances listed above, LOST History Tours does not share your personal information with any third parties.

We may, however, share aggregate information about the use of the app with third parties to, for example, Show trends about the use of the app, Gain an understanding of the viewing habits and preferences of our members/subscribers/users, Assist us with the selection and adjustment of future content and features for the Service, Meet our reporting obligations with partners

Any aggregate data that we share with third parties is anonymized and does not contain any information about identifiable individuals.

We May Send You E-mail

If you become a member/subscriber of the Service by creating an account, from time to time we may e-mail important factual information to you regarding the Service (such as a change to our service offering or an update to Terms of Use or the Privacy Policy).

In addition, when you request information from us or when you opt-in, we may use the e-mail address that you provide to send you information about offers on products and services that we believe may be of interest to you.

If you do not wish to receive such e-mails, you may opt-out of receiving emails by simply clicking on the unsubscribe link within the email sent by us.

A Few Words About Online Safety

It is important to remember that while we take steps to protect your personal information and the integrity of the Service, no security measures are perfect or impenetrable.

In addition, whenever you voluntarily disclose personal information on message boards, in e-mails, or in chat or comment areas on the Service, that information can be collected and used by others.

As defined under our Terms of Use, only you may engage in these activities if they are made available, and you may not allow others to do so on your behalf.

If you post personal information in public places, others may send you unsolicited e-mail messages or attempt to contact you in other ways. Always be cautious about the information you provide or store online.

How Is Your Personal Information Protected?

LOST History Tours will endeavor to maintain physical, technical, and procedural safeguards that are appropriate to the sensitivity of the personal information in question.

These safeguards are designed to prevent your personal information from loss and unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction.

The security of your personal information is important to us. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure.

As a result, while the Service strives to protect your personal information, we cannot guarantee the confidentiality or security of any information you transmit to us, and you do so at your own risk.

How Do We Use Cookies and Local Shared Objects?

When you visit the Service, we may place a “cookie” on the hard drive of your computer to track your visit.

A cookie is a small data file that is transferred to your hard drive through your web browser that can only be read by the website that placed the cookie on your hard drive.

The cookie acts as an identification card and allows the Service to identify you and to record your passwords and preferences.

The cookie allows us to track your visit to the Service so that we can better understand your use of the Service and customize and tailor it to better meet your needs. Persistent cookies remain on the visitor’s computer after the browser has been closed, Session cookies exist only during a visitor’s online session and disappear from the visitor’s computer when they close the browser software.

Your Rights

Your personal information is always yours. Subject to any legal or regulatory requirements that may restrict us from providing access to any information we have collected, you have the right to access personal information, Have it corrected, Have it deleted, Let us know if you have any concerns about how we protect it

Inquiries or Concerns?

If you have any questions or concerns about our privacy policies, please contact us at:

Modifications to this Privacy Policy

From time to time, we may make changes to this Privacy Policy to reflect changes in our legal or regulatory obligations or will update the effective date of this policy.

We encourage you to refer back to it on a regular basis.

If we make any material changes to this Policy that affect the manner in which we handle your personal information, we may notify you more prominently (such as via email communication) and obtain your prior consent (or the prior consent of a parent or legal guardian).

This privacy policy was last updated on December 31, 2024.